The Complete AI Platform for
WhatsApp Business
Turn every conversation into a business opportunity. AI-powered inbox, automation, and analytics — all in one place.
Your AI assistant that never sleeps
AI Chatbot
Automatically answer customer questions 24/7 with context-aware responses trained on your business data.
- Handles FAQs, orders, and appointments
- Seamless handoff to human agents
- Learns and improves over time
Audio Transcripts & Summaries
Never miss a detail. Every voice note is transcribed and summarized so your team stays informed.
- Instant voice-to-text transcription
- AI-generated conversation summaries
- Searchable transcript history
Live Translation
Serve customers in any language. Messages are translated in real-time for both agents and customers.
- Support 90+ languages automatically
- Customers write in their own language
- No language skills required from agents
Everything you need to message at scale
Powerful tools built for teams that live in WhatsApp.
Broadcast Messaging
Send targeted campaigns to segmented contact lists.
Scheduled Messages
Queue messages to send at the perfect time.
Quick Replies
Respond faster with pre-built message templates.
Private Notes
Leave internal notes on conversations for your team.
Contact Management
Organize and enrich your contact database.
Labels & Organization
Tag and filter conversations to stay organized.
Automation Rules
Set triggers and actions to automate repetitive tasks.
CSAT Surveys
Collect customer satisfaction scores after conversations.
SLA Tracking
Monitor response times and ensure service standards.
One number. Your whole team.
A shared inbox built for collaboration. Every agent sees the full picture.
Multi-Agent
Multiple agents work on the same WhatsApp number simultaneously.
AI Copilot
AI suggests replies and surfaces relevant context in real time.
Smart Routing
Auto-assign conversations based on topic, language, or agent availability.
Turn conversations into decisions
AI-powered insights from every customer interaction.
Topic Distribution
See what customers ask about most, automatically categorized.
FAQ Detection
Discover the most common questions to optimize your chatbot.
Smart Alerts
Get notified of spikes, anomalies, or negative sentiment trends.
Trend Analysis
Track conversation volume, resolution time, and satisfaction over time.
Plugs into your existing systems
Connect Kaption to your CRM, ERP, or any internal tool.
CRM
Salesforce, HubSpot, Pipedrive
ERP
SAP, Oracle, Odoo, Custom
Custom Systems
Zapier, Make, + anything via API
Ready to run your business on WhatsApp?
Start for free. No credit card required.